Payhawk incident
Elevated number of card transaction declines due to an ongoing issue with our card processing partner
Payhawk experienced a minor incident on May 8, 2026 affecting Card Authorization (Card Authorization), lasting 7h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 02:15 AM UTC
Some card payments may be declined during this period. We are monitoring the situation with our partner and will provide updates as soon as more information is available.
- investigating May 08, 2026, 03:10 AM UTC
Payhawk services remain impacted by the ongoing outage with our partner that is caused by an issue with AWS us-east-1. AWS continues working to resolve the thermal issue in the affected availability zone. We are closely monitoring their progress and our service recovery.
- investigating May 08, 2026, 05:38 AM UTC
AWS is observing some early signs of recovery. Some of our partner's services remain impacted by the ongoing AWS us-east-1 outage. Our engineers are diligently monitoring the situation and implementing measures to reduce impact where possible. We will provide our next update as soon as...
- resolved May 08, 2026, 10:00 AM UTC
We have not observed any more failign transactions for more than an hour. Considering the incident as resolved.