Payhawk experienced a minor incident on October 31, 2025 affecting Web Portal (Web Portal), lasting 1h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Web Portal (Web Portal)
Update timeline
- identified Oct 31, 2025, 01:30 PM UTC
We observed degraded system performance and the web portal in particural. Payments are not affected.
- investigating Oct 31, 2025, 02:30 PM UTC
The degraded performance continues. We're investingating different leads. It is not affecting other parts of the system.
- resolved Oct 31, 2025, 03:15 PM UTC
We have resolved the issue and the system is performing as expected.