PayFast Outage History
PayFast partial outage · 1 active incident View live status →Pingoru has recorded 55 incidents for PayFast: 53 in the last 12 months and 14 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 25 of 720 (3%) |
| May 2026 | 1 | 0 of 744 (0%) |
| June 2026 | 6 | 164 of 720 (23%) |
| July 2026 | 4 | 187 of 744 (25%) |
| August 2026 | 3 | 6 of 744 (1%) |
| September 2026 | 6 | 29 of 720 (4%) |
| October 2026 | 4 | 144 of 514 (28%) |
Incidents, newest first
Minor October 21, 2026 Gateway Processing Outage 13m Absa involved transactions, Nedbank involved transactions, Standard Bank involved transactions
Started Oct 21, 2026, 10:31 PM UTC· resolved Oct 21, 2026, 10:45 PM UTC
- investigating Oct 21, 2026, 10:31 PM UTC
Dear Merchant, We are currently experiencing intermittent transaction processing issues affecting certain bank connections through our Gateway platform. Start Time: 23:24 Current Status: Investigation Ongoing The issue is impacting transactions routed to the following banks: ABSA Nedbank Standard Bank Our technical and infrastructure teams are actively investigating the root cause and working to restore full service. We apologise for the inconvenience and will provide further updates as soon as additional information becomes available.
- resolved Oct 21, 2026, 10:45 PM UTC
This incident has been resolved.
Critical October 20, 2026 Aggregation Main Website (external host) 3h 37m Main Website (external host)
Started Oct 20, 2026, 06:31 AM UTC· resolved Oct 20, 2026, 10:08 AM UTC
- identified Oct 20, 2026, 06:31 AM UTC
The Aggregation website is currently unavailable. We are engaged with our external partners and are actively investigating the issue.
- monitoring Oct 20, 2026, 09:36 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 20, 2026, 10:08 AM UTC
This incident has been resolved.
Critical October 20, 2026 Service Degradation – Nedbank Card Processing 45m Nedbank involved transactions
Started Oct 20, 2026, 12:59 AM UTC· resolved Oct 20, 2026, 01:45 AM UTC
- investigating Oct 20, 2026, 12:59 AM UTC
We are currently experiencing connectivity issues with Nedbank Acquiring, which may result in failed or delayed transaction processing for customers using Nedbank card payment services. Our technical teams are actively engaged with Nedbank to restore connectivity as quickly as possible. We apologize for any inconvenience caused and will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- investigating Oct 20, 2026, 01:00 AM UTC
We are continuing to investigate this issue.
- resolved Oct 20, 2026, 01:45 AM UTC
This incident has been resolved.
Major September 29, 2026 GW Processing Impacted 3h 40m Absa involved transactions, American Express involved transactions, Bidvest involved transactions, Capitec involved transactions and 6 more
Started Sep 29, 2026, 09:41 AM UTC· resolved Sep 29, 2026, 01:22 PM UTC
- investigating Sep 29, 2026, 09:41 AM UTC
We are currently investigating processing issues for cards
- investigating Sep 29, 2026, 09:42 AM UTC
We are continuing to investigate this issue.
- monitoring Sep 29, 2026, 10:43 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 29, 2026, 01:22 PM UTC
This incident has been resolved.
Minor September 15, 2026 3D Processing Issues 13h 3D Secure, Gateway Processing (non Payment method specific)
Started Sep 15, 2026, 06:00 PM UTC· resolved Sep 16, 2026, 07:00 AM UTC
- investigating Sep 16, 2026, 12:10 PM UTC
Issues identified
- resolved Sep 16, 2026, 12:11 PM UTC
Issue was identified and resolved. Issue has not resurfaced since.
Minor September 14, 2026 Immediate Payouts disabled 6h 37m Aggregation Immediate Payouts
Started Sep 14, 2026, 07:55 AM UTC· resolved Sep 14, 2026, 02:32 PM UTC
- identified Sep 14, 2026, 07:55 AM UTC
Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter. In the meantime, please go ahead with the normal payouts.
- monitoring Sep 14, 2026, 02:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 14, 2026, 02:32 PM UTC
This incident has been resolved.
Minor September 2, 2026 FNB EFT problems 3h 8m FNB, FNB
Started Sep 02, 2026, 07:48 AM UTC· resolved Sep 02, 2026, 10:56 AM UTC
- investigating Sep 02, 2026, 07:48 AM UTC
A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem
- resolved Sep 02, 2026, 10:56 AM UTC
This incident has been resolved.
Major September 1, 2026 EFT payments for FnB 45m FNB, FNB
Started Sep 01, 2026, 07:40 AM UTC· resolved Sep 01, 2026, 08:25 AM UTC
- identified Sep 01, 2026, 07:40 AM UTC
A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem.
- resolved Sep 01, 2026, 08:25 AM UTC
This incident has been resolved.
Major August 19, 2026 FNB card payments 35m FNB involved transactions, FNB involved transactions
Started Aug 19, 2026, 09:09 AM UTC· resolved Aug 19, 2026, 09:45 AM UTC
- identified Aug 19, 2026, 09:09 AM UTC
A problem with card payments for FNB buyers has been identified on both the Aggregation and Gateway Platforms. We are in contact with External Providers and the Bank to resolve the matter.
- resolved Aug 19, 2026, 09:45 AM UTC
This problem for FNB card payments has been resovled.
Minor August 13, 2026 Gateway RCS Payments 5h 5m Store Cards (RCS)
Started Aug 13, 2026, 11:12 AM UTC· resolved Aug 13, 2026, 04:18 PM UTC
- identified Aug 13, 2026, 11:12 AM UTC
A problem with Store-card payments on the Gateway system has been identified. We are in conteact with External Providers to resolve the issue.
- resolved Aug 13, 2026, 04:18 PM UTC
This problem has been resolved for Gateway Store card payments.
Major July 15, 2026 Mastercard 3D Secure Issues 1h 49m 3D Secure, 3D Secure
Started Jul 15, 2026, 07:20 AM UTC· resolved Jul 15, 2026, 09:09 AM UTC
- identified Jul 15, 2026, 07:20 AM UTC
A problem during the 3D Secure leg of card transactions has been identified; Specifically Mastercard issued credit cards are failing authentication currently. This is impacting card processing on both the Aggregation and Gateway platforms. We are in contact with External Providers on the issue.
- resolved Jul 15, 2026, 09:09 AM UTC
This incident has been resolved.
Critical July 14, 2026 Capitec Pay Outage 3h 43m Capitec Pay, Capitec Pay
Started Jul 14, 2026, 01:59 PM UTC· resolved Jul 14, 2026, 05:43 PM UTC
- identified Jul 14, 2026, 01:59 PM UTC
A problem with Capitec Pay transactions on both the Aggregation and Gateway Platforms has been identified. We are in contact with External Partners on the problem.
- monitoring Jul 14, 2026, 04:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 14, 2026, 05:43 PM UTC
This incident has been resolved.
Critical July 13, 2026 Aggregation testing platform (Sandbox) 2h 9m Aggregation Sandbox (test platform)
Started Jul 13, 2026, 06:36 AM UTC· resolved Jul 13, 2026, 08:46 AM UTC
- identified Jul 13, 2026, 06:36 AM UTC
The Aggregation testing platform (Sandbox) is currently down. Users may experience intermittent issues with their tests for the moment.
- resolved Jul 13, 2026, 08:46 AM UTC
This incident has been resolved.
Minor June 30, 2026 RCS (Store cards) on Gateway 4h 21m Store Cards (RCS)
Started Jun 30, 2026, 08:04 AM UTC· resolved Jun 30, 2026, 12:25 PM UTC
- identified Jun 30, 2026, 08:04 AM UTC
A problem with RCS (Store cards) processing via the Gateway Platform has been identified. Teams are currently attending to the problem.
- resolved Jun 30, 2026, 12:25 PM UTC
This problem for RCS transactions on the Gateway Platform has been resolved.
Minor June 24, 2026 Mobile App issues 29d 20h Aggregation App
Started Jun 24, 2026, 10:28 AM UTC· resolved Jul 24, 2026, 06:57 AM UTC
- identified Jun 24, 2026, 10:28 AM UTC
A problem with the Mobile/Cellphone App and Payout requests has been identified. For those that do encounter the issue, please use your Merchant dashboard (not the App) for both scheduled and Immediate Payout requests.
- resolved Jul 24, 2026, 06:57 AM UTC
This issue has been resolved on the App.
Critical June 19, 2026 POS Processing issues 1h 17m In-store payments, In-store payments
Started Jun 19, 2026, 10:39 AM UTC· resolved Jun 19, 2026, 11:57 AM UTC
- identified Jun 19, 2026, 10:39 AM UTC
A problem with POS Transactions has been identified. We are urgently in contact with External Partners on the matter.
- resolved Jun 19, 2026, 11:57 AM UTC
This problem for POS processing has been resolved.
Minor June 15, 2026 Degraded Processing on Gateway 1h 20m Apple Pay, 3D Secure, Absa involved transactions, Mobicred and 17 more
Started Jun 15, 2026, 11:58 AM UTC· resolved Jun 15, 2026, 01:18 PM UTC
- identified Jun 15, 2026, 11:58 AM UTC
A problem with processing via Gateway platform has been identified. Teams are urgently attending to the issue.
- resolved Jun 15, 2026, 01:18 PM UTC
This incident has been resolved.
Minor June 4, 2026 Mobicred issues 2h 21m Mobicred, Mobicred
Started Jun 04, 2026, 07:16 AM UTC· resolved Jun 04, 2026, 09:38 AM UTC
- identified Jun 04, 2026, 07:16 AM UTC
Mobicred is currently experiencing processing problems on both the Aggregation and Gateway Platforms. We are in contact with External Partners on the matter.
- resolved Jun 04, 2026, 09:38 AM UTC
This problem has been resolved. Mobicred transactions are completing again on both the Aggregation and Gateway platforms.
Critical April 23, 2026 POS processing problems 1h 11m In-store payments, In-store payments
Started Apr 23, 2026, 11:54 AM UTC· resolved Apr 23, 2026, 01:05 PM UTC
- identified Apr 23, 2026, 11:54 AM UTC
An issue with Point-of-Sale (POS) transactions has been identified. Team are in contact with External Partners on the matter.
- resolved Apr 23, 2026, 01:05 PM UTC
This problem affecting POS transactions has been resolved with full functionality restored to the service on both the Aggregation and Gateway platforms.
Major April 18, 2026 Absa Pay failures 23h 34m Absa Pay, Absa Pay
Started Apr 18, 2026, 06:32 AM UTC· resolved Apr 19, 2026, 06:07 AM UTC
- identified Apr 18, 2026, 06:32 AM UTC
A problem with Absa Pay transactions on the Aggregation and Gateway platforms has been identified. We are in contact with External Partners on the matter.
- monitoring Apr 18, 2026, 09:08 AM UTC
Absa Pay is currently disabled as the problem is being attended to.
- resolved Apr 19, 2026, 06:07 AM UTC
Absa Pay problems have been resolved on both the Aggregation and Gateway platforms.
Minor March 27, 2026 Phishing email 3d 20h General Information
Started Mar 27, 2026, 07:58 AM UTC· resolved Mar 31, 2026, 04:45 AM UTC
- identified Mar 27, 2026, 07:58 AM UTC
We’re aware of a fraudulent email currently being sent to consumers, requesting confirmation of card details and urging recipients to click a link. This email is not from Payfast. It is a phishing scam and should be deleted immediately. This matter has been escalated to our internal security teams and reported to the relevant authorities. To learn more about how to spot suspicious emails and keep your account safe, read this article: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams
- resolved Mar 31, 2026, 04:45 AM UTC
This post is being taken down. For more information on phishing, please visit: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams
Major March 20, 2026 Degraded Processing on Aggregation 2h 58m Absa Pay, 3D Secure, Absa involved transactions, Bidvest Bank and 17 more
Started Mar 20, 2026, 05:30 PM UTC· resolved Mar 20, 2026, 08:28 PM UTC
- identified Mar 20, 2026, 07:26 PM UTC
A problem with Aggregation processing has been identified. Buyers will experience intermittent issues with processing. Teams are urgently attending to the issue.
- resolved Mar 20, 2026, 08:28 PM UTC
This problem has been resolved for Aggregation processing. We are continuing to keep close eyes on the system.
Minor March 17, 2026 Nedbank Issuing degraded on 3D Secure – Nedbank involved transactions, Nedbank involved transactions
Started Mar 17, 2026, 07:20 AM UTC· resolved Mar 17, 2026, 07:20 AM UTC
- resolved Mar 17, 2026, 07:37 AM UTC
Between 08:35 and 09:17, Nedbank card issuers will have experienced problems completing card payments due to an external issue on the 3D Secure leg of transactions. Both our Aggregation and Gateway platform were impacted. This problem has been resolved.
Major February 10, 2026 Aggregation payments 18m 3D Secure
Started Feb 10, 2026, 07:57 PM UTC· resolved Feb 10, 2026, 08:15 PM UTC
- investigating Feb 10, 2026, 07:57 PM UTC
We are currenctly experiencing technical issues with upstream service providers. Issue is urgently being investigated
- resolved Feb 10, 2026, 08:15 PM UTC
Issue has been resolved and services restored.
Major February 2, 2026 Aggregation card processing degradation 6h 31m Absa involved transactions, Aggregation Card Updates, American Express involved transactions, Bidvest involved transactions and 8 more
Started Feb 02, 2026, 03:30 PM UTC· resolved Feb 02, 2026, 10:01 PM UTC
- identified Feb 02, 2026, 03:30 PM UTC
We have identified an issue affecting card transactions on Aggregation. Teams are busy engaging with External partners on the matter.
- resolved Feb 02, 2026, 10:01 PM UTC
This problem has been resolved with full functionality returning to Card payments on Aggregation.