PayFast Outage History

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PayFast had 42 outages in the last 2 years totaling 916h 27m of downtime — averaging 1.7 incidents per month.

There were 42 PayFast outages since April 29, 2025 totaling 916h 27m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.payfast.co.za

Major September 29, 2026

GW Processing Impacted

Detected by Pingoru
Sep 29, 2026, 09:41 AM UTC
Resolved
Sep 29, 2026, 01:22 PM UTC
Duration
3h 40m
Affected: Absa involved transactionsAmerican Express involved transactionsBidvest involved transactionsCapitec involved transactionsDiscovery involved transactionsFNB involved transactionsGateway PayHostInvestec involved transactionsGateway PayWeb3Standard Bank involved transactions
Timeline · 4 updates
  1. investigating Sep 29, 2026, 09:41 AM UTC

    We are currently investigating processing issues for cards

  2. investigating Sep 29, 2026, 09:42 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Sep 29, 2026, 10:43 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 29, 2026, 01:22 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 15, 2026

3D Processing Issues

Detected by Pingoru
Sep 15, 2026, 06:00 PM UTC
Resolved
Sep 16, 2026, 07:00 AM UTC
Duration
13h
Affected: 3D SecureGateway Processing (non Payment method specific)
Timeline · 2 updates
  1. investigating Sep 16, 2026, 12:10 PM UTC

    Issues identified

  2. resolved Sep 16, 2026, 12:11 PM UTC

    Issue was identified and resolved. Issue has not resurfaced since.

Read the full incident report →

Minor September 14, 2026

Immediate Payouts disabled

Detected by Pingoru
Sep 14, 2026, 07:55 AM UTC
Resolved
Sep 14, 2026, 02:32 PM UTC
Duration
6h 37m
Affected: Aggregation Immediate Payouts
Timeline · 3 updates
  1. identified Sep 14, 2026, 07:55 AM UTC

    Immediate Payouts have been disabled for the moment on Aggregation. We are in contact with External Partners on the matter. In the meantime, please go ahead with the normal payouts.

  2. monitoring Sep 14, 2026, 02:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 14, 2026, 02:32 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 2, 2026

FNB EFT problems

Detected by Pingoru
Sep 02, 2026, 07:48 AM UTC
Resolved
Sep 02, 2026, 10:56 AM UTC
Duration
3h 8m
Affected: FNBFNB
Timeline · 2 updates
  1. investigating Sep 02, 2026, 07:48 AM UTC

    A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem

  2. resolved Sep 02, 2026, 10:56 AM UTC

    This incident has been resolved.

Read the full incident report →

Major September 1, 2026

EFT payments for FnB

Detected by Pingoru
Sep 01, 2026, 07:40 AM UTC
Resolved
Sep 01, 2026, 08:25 AM UTC
Duration
45m
Affected: FNBFNB
Timeline · 2 updates
  1. identified Sep 01, 2026, 07:40 AM UTC

    A problem with FnB Payments on both Gateway SiD and Aggregation Instant EFT has been identified. We are in contact with External Partners on the problem.

  2. resolved Sep 01, 2026, 08:25 AM UTC

    This incident has been resolved.

Read the full incident report →

Major August 19, 2026

FNB card payments

Detected by Pingoru
Aug 19, 2026, 09:09 AM UTC
Resolved
Aug 19, 2026, 09:45 AM UTC
Duration
35m
Affected: FNB involved transactionsFNB involved transactions
Timeline · 2 updates
  1. identified Aug 19, 2026, 09:09 AM UTC

    A problem with card payments for FNB buyers has been identified on both the Aggregation and Gateway Platforms. We are in contact with External Providers and the Bank to resolve the matter.

  2. resolved Aug 19, 2026, 09:45 AM UTC

    This problem for FNB card payments has been resovled.

Read the full incident report →

Minor August 13, 2026

Gateway RCS Payments

Detected by Pingoru
Aug 13, 2026, 11:12 AM UTC
Resolved
Aug 13, 2026, 04:18 PM UTC
Duration
5h 5m
Affected: Store Cards (RCS)
Timeline · 2 updates
  1. identified Aug 13, 2026, 11:12 AM UTC

    A problem with Store-card payments on the Gateway system has been identified. We are in conteact with External Providers to resolve the issue.

  2. resolved Aug 13, 2026, 04:18 PM UTC

    This problem has been resolved for Gateway Store card payments.

Read the full incident report →

Major July 15, 2026

Mastercard 3D Secure Issues

Detected by Pingoru
Jul 15, 2026, 07:20 AM UTC
Resolved
Jul 15, 2026, 09:09 AM UTC
Duration
1h 49m
Affected: 3D Secure3D Secure
Timeline · 2 updates
  1. identified Jul 15, 2026, 07:20 AM UTC

    A problem during the 3D Secure leg of card transactions has been identified; Specifically Mastercard issued credit cards are failing authentication currently. This is impacting card processing on both the Aggregation and Gateway platforms. We are in contact with External Providers on the issue.

  2. resolved Jul 15, 2026, 09:09 AM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 14, 2026

Capitec Pay Outage

Detected by Pingoru
Jul 14, 2026, 01:59 PM UTC
Resolved
Jul 14, 2026, 05:43 PM UTC
Duration
3h 43m
Affected: Capitec PayCapitec Pay
Timeline · 3 updates
  1. identified Jul 14, 2026, 01:59 PM UTC

    A problem with Capitec Pay transactions on both the Aggregation and Gateway Platforms has been identified. We are in contact with External Partners on the problem.

  2. monitoring Jul 14, 2026, 04:54 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 14, 2026, 05:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Critical July 13, 2026

Aggregation testing platform (Sandbox)

Detected by Pingoru
Jul 13, 2026, 06:36 AM UTC
Resolved
Jul 13, 2026, 08:46 AM UTC
Duration
2h 9m
Affected: Aggregation Sandbox (test platform)
Timeline · 2 updates
  1. identified Jul 13, 2026, 06:36 AM UTC

    The Aggregation testing platform (Sandbox) is currently down. Users may experience intermittent issues with their tests for the moment.

  2. resolved Jul 13, 2026, 08:46 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 30, 2026

RCS (Store cards) on Gateway

Detected by Pingoru
Jun 30, 2026, 08:04 AM UTC
Resolved
Jun 30, 2026, 12:25 PM UTC
Duration
4h 21m
Affected: Store Cards (RCS)
Timeline · 2 updates
  1. identified Jun 30, 2026, 08:04 AM UTC

    A problem with RCS (Store cards) processing via the Gateway Platform has been identified. Teams are currently attending to the problem.

  2. resolved Jun 30, 2026, 12:25 PM UTC

    This problem for RCS transactions on the Gateway Platform has been resolved.

Read the full incident report →

Minor June 24, 2026

Mobile App issues

Detected by Pingoru
Jun 24, 2026, 10:28 AM UTC
Resolved
Jul 24, 2026, 06:57 AM UTC
Duration
29d 20h
Affected: Aggregation App
Timeline · 2 updates
  1. identified Jun 24, 2026, 10:28 AM UTC

    A problem with the Mobile/Cellphone App and Payout requests has been identified. For those that do encounter the issue, please use your Merchant dashboard (not the App) for both scheduled and Immediate Payout requests.

  2. resolved Jul 24, 2026, 06:57 AM UTC

    This issue has been resolved on the App.

Read the full incident report →

Critical June 19, 2026

POS Processing issues

Detected by Pingoru
Jun 19, 2026, 10:39 AM UTC
Resolved
Jun 19, 2026, 11:57 AM UTC
Duration
1h 17m
Affected: In-store paymentsIn-store payments
Timeline · 2 updates
  1. identified Jun 19, 2026, 10:39 AM UTC

    A problem with POS Transactions has been identified. We are urgently in contact with External Partners on the matter.

  2. resolved Jun 19, 2026, 11:57 AM UTC

    This problem for POS processing has been resolved.

Read the full incident report →

Minor June 15, 2026

Degraded Processing on Gateway

Detected by Pingoru
Jun 15, 2026, 11:58 AM UTC
Resolved
Jun 15, 2026, 01:18 PM UTC
Duration
1h 20m
Affected: Apple Pay3D SecureAbsa involved transactionsMobicredMomopayAmerican Express involved transactionsBidvest involved transactionsPayPalCapitec involved transactionsSamsung PayDiscovery involved transactionsScan to PayFNB involved transactionsStore Cards (RCS)Visa CheckoutInvestec involved transactionsZapperMulti-Currency PricingNedbank involved transactionsGoogle PayStandard Bank involved transactions
Timeline · 2 updates
  1. identified Jun 15, 2026, 11:58 AM UTC

    A problem with processing via Gateway platform has been identified. Teams are urgently attending to the issue.

  2. resolved Jun 15, 2026, 01:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 4, 2026

Mobicred issues

Detected by Pingoru
Jun 04, 2026, 07:16 AM UTC
Resolved
Jun 04, 2026, 09:38 AM UTC
Duration
2h 21m
Affected: MobicredMobicred
Timeline · 2 updates
  1. identified Jun 04, 2026, 07:16 AM UTC

    Mobicred is currently experiencing processing problems on both the Aggregation and Gateway Platforms. We are in contact with External Partners on the matter.

  2. resolved Jun 04, 2026, 09:38 AM UTC

    This problem has been resolved. Mobicred transactions are completing again on both the Aggregation and Gateway platforms.

Read the full incident report →

Critical April 23, 2026

POS processing problems

Detected by Pingoru
Apr 23, 2026, 11:54 AM UTC
Resolved
Apr 23, 2026, 01:05 PM UTC
Duration
1h 11m
Affected: In-store paymentsIn-store payments
Timeline · 2 updates
  1. identified Apr 23, 2026, 11:54 AM UTC

    An issue with Point-of-Sale (POS) transactions has been identified. Team are in contact with External Partners on the matter.

  2. resolved Apr 23, 2026, 01:05 PM UTC

    This problem affecting POS transactions has been resolved with full functionality restored to the service on both the Aggregation and Gateway platforms.

Read the full incident report →

Major April 18, 2026

Absa Pay failures

Detected by Pingoru
Apr 18, 2026, 06:32 AM UTC
Resolved
Apr 19, 2026, 06:07 AM UTC
Duration
23h 34m
Affected: Absa PayAbsa Pay
Timeline · 3 updates
  1. identified Apr 18, 2026, 06:32 AM UTC

    A problem with Absa Pay transactions on the Aggregation and Gateway platforms has been identified. We are in contact with External Partners on the matter.

  2. monitoring Apr 18, 2026, 09:08 AM UTC

    Absa Pay is currently disabled as the problem is being attended to.

  3. resolved Apr 19, 2026, 06:07 AM UTC

    Absa Pay problems have been resolved on both the Aggregation and Gateway platforms.

Read the full incident report →

Minor March 27, 2026

Phishing email

Detected by Pingoru
Mar 27, 2026, 07:58 AM UTC
Resolved
Mar 31, 2026, 04:45 AM UTC
Duration
3d 20h
Affected: General Information
Timeline · 2 updates
  1. identified Mar 27, 2026, 07:58 AM UTC

    We’re aware of a fraudulent email currently being sent to consumers, requesting confirmation of card details and urging recipients to click a link. This email is not from Payfast. It is a phishing scam and should be deleted immediately. This matter has been escalated to our internal security teams and reported to the relevant authorities. To learn more about how to spot suspicious emails and keep your account safe, read this article: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams

  2. resolved Mar 31, 2026, 04:45 AM UTC

    This post is being taken down. For more information on phishing, please visit: https://support.payfast.help/portal/en/kb/articles/suspicious-emails-phishing-scams

Read the full incident report →

Major March 20, 2026

Degraded Processing on Aggregation

Detected by Pingoru
Mar 20, 2026, 05:30 PM UTC
Resolved
Mar 20, 2026, 08:28 PM UTC
Duration
2h 58m
Affected: Absa Pay3D SecureAbsa involved transactionsBidvest BankAggregation Card UpdatesCapitec PayAmerican Express involved transactionsFNBBidvest involved transactionsInvestecCapitec involved transactionsNedbankDiscovery involved transactionsStandard BankFNB involved transactionsTyme BankInvestec involved transactionsMulti-Currency PricingNedbank involved transactionsRecurring PaymentsStandard Bank involved transactions
Timeline · 2 updates
  1. identified Mar 20, 2026, 07:26 PM UTC

    A problem with Aggregation processing has been identified. Buyers will experience intermittent issues with processing. Teams are urgently attending to the issue.

  2. resolved Mar 20, 2026, 08:28 PM UTC

    This problem has been resolved for Aggregation processing. We are continuing to keep close eyes on the system.

Read the full incident report →

Minor March 17, 2026

Nedbank Issuing degraded on 3D Secure

Detected by Pingoru
Mar 17, 2026, 07:20 AM UTC
Resolved
Mar 17, 2026, 07:20 AM UTC
Duration
—
Affected: Nedbank involved transactionsNedbank involved transactions
Timeline · 1 update
  1. resolved Mar 17, 2026, 07:37 AM UTC

    Between 08:35 and 09:17, Nedbank card issuers will have experienced problems completing card payments due to an external issue on the 3D Secure leg of transactions. Both our Aggregation and Gateway platform were impacted. This problem has been resolved.

Read the full incident report →

Major February 10, 2026

Aggregation payments

Detected by Pingoru
Feb 10, 2026, 07:57 PM UTC
Resolved
Feb 10, 2026, 08:15 PM UTC
Duration
18m
Affected: 3D Secure
Timeline · 2 updates
  1. investigating Feb 10, 2026, 07:57 PM UTC

    We are currenctly experiencing technical issues with upstream service providers. Issue is urgently being investigated

  2. resolved Feb 10, 2026, 08:15 PM UTC

    Issue has been resolved and services restored.

Read the full incident report →

Major February 2, 2026

Aggregation card processing degradation

Detected by Pingoru
Feb 02, 2026, 03:30 PM UTC
Resolved
Feb 02, 2026, 10:01 PM UTC
Duration
6h 31m
Affected: Absa involved transactionsAggregation Card UpdatesAmerican Express involved transactionsBidvest involved transactionsCapitec involved transactionsDiscovery involved transactionsFNB involved transactionsInvestec involved transactionsMulti-Currency PricingNedbank involved transactionsRecurring PaymentsStandard Bank involved transactions
Timeline · 2 updates
  1. identified Feb 02, 2026, 03:30 PM UTC

    We have identified an issue affecting card transactions on Aggregation. Teams are busy engaging with External partners on the matter.

  2. resolved Feb 02, 2026, 10:01 PM UTC

    This problem has been resolved with full functionality returning to Card payments on Aggregation.

Read the full incident report →

Critical February 2, 2026

Telephonic calls

Detected by Pingoru
Feb 02, 2026, 02:13 PM UTC
Resolved
Feb 02, 2026, 09:58 PM UTC
Duration
7h 45m
Affected: Help Desk
Timeline · 3 updates
  1. identified Feb 02, 2026, 02:13 PM UTC

    Calls to our Helpdesk are currently offline, we are in contact with External Partners on this matter. Please email [email protected] for the moment, or the chatbot that can be found on the main landing page https://www.payfast.io

  2. monitoring Feb 02, 2026, 02:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Feb 02, 2026, 09:58 PM UTC

    This problem has been resolved.

Read the full incident report →

Critical February 2, 2026

Bidvest Acquirer Outage

Detected by Pingoru
Feb 02, 2026, 02:09 PM UTC
Resolved
Feb 03, 2026, 12:29 AM UTC
Duration
10h 20m
Affected: Bidvest involved transactions
Timeline · 2 updates
  1. identified Feb 02, 2026, 02:09 PM UTC

    A problem affecting Bidvest Acquiring merchants has been identified on Gateway. Teams are busy engaging with External partners on the matter.

  2. resolved Feb 03, 2026, 12:29 AM UTC

    This problem has been resolved for Gateway Bidvest merchants.

Read the full incident report →

Minor December 9, 2025

Developer Documents for Aggregation

Detected by Pingoru
Dec 09, 2025, 08:45 AM UTC
Resolved
Dec 09, 2025, 01:21 PM UTC
Duration
4h 36m
Affected: Aggregation Developer Documents
Timeline · 2 updates
  1. identified Dec 09, 2025, 10:07 AM UTC

    A problem with the Aggregation Developer documents has been identified, the links are currently not loading. We are attending to the issue.

  2. resolved Dec 09, 2025, 01:21 PM UTC

    This incident has been resolved.

Read the full incident report →