pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 30, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 11h 14m. The incident has been resolved; the full update timeline is below.

Started
Aug 30, 2026, 03:46 PM UTC
Resolved
Aug 31, 2026, 03:01 AM UTC
Duration
11h 14m
Detected by Pingoru
Aug 30, 2026, 03:46 PM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Aug 30, 2026, 03:46 PM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. monitoring Aug 30, 2026, 11:40 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 31, 2026, 03:01 AM UTC

    The incident has been resolved. We apologise for the inconvenience.