pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Major Resolved View vendor source →

pawaPay experienced a major incident on August 27, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 1h 53m. The incident has been resolved; the full update timeline is below.

Started
Aug 27, 2026, 09:10 AM UTC
Resolved
Aug 27, 2026, 11:03 AM UTC
Duration
1h 53m
Detected by Pingoru
Aug 27, 2026, 09:10 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Aug 27, 2026, 09:10 AM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Aug 27, 2026, 09:53 AM UTC

    We are observing healthier traffic and will keep monitoring the service.

  3. resolved Aug 27, 2026, 11:03 AM UTC

    This incident has been resolved.