pawaPay incident

Performance degradation affecting Zambia Zamtel NFS services

Resolved after 1 hour 19 minutes, affecting NFS :: Zamtel :: Payout, on October 22, 2026.

monitoring Oct 22, 2026, 11:09 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Oct 22, 2026, 10:17 PM UTC
Resolved
Oct 22, 2026, 11:37 PM UTC
Duration
1h 19m
Detected by Pingoru
Oct 22, 2026, 10:17 PM UTC

Affected components

NFS :: Zamtel :: Payout

Update timeline

  1. identified Oct 22, 2026, 10:17 PM UTC

    We have identified instability in Zambia Zamtel NFS services. We have escalated this to the MNO for resolution.

  2. monitoring Oct 22, 2026, 11:09 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Oct 22, 2026, 11:37 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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