pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 1 day 22 hours, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on August 24, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Aug 24, 2026, 07:26 AM UTC
We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
- identified Aug 25, 2026, 07:07 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Aug 26, 2026, 04:57 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 26, 2026, 05:42 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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