pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 1 day 22 hours, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on August 22, 2026.
A fix has been implemented and we are monitoring the results.
Affected components
Update timeline
- investigating Aug 22, 2026, 08:20 AM UTC
We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
- investigating Aug 22, 2026, 08:41 AM UTC
We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
- identified Aug 22, 2026, 06:02 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Aug 23, 2026, 06:22 AM UTC
We are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Aug 23, 2026, 03:20 PM UTC
We are still experiencing instabilities in our Zamtel Zambia deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- investigating Aug 23, 2026, 04:12 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- monitoring Aug 24, 2026, 01:51 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 24, 2026, 06:35 AM UTC
This incident has been resolved.
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