pawaPay incident
Performance degradation affecting Zambia MTN services
Critical Vendor's status page →
Resolved after 3 hours, affecting MTN :: Web Deposit and MTN :: Payout, on August 21, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
MTN :: Web DepositMTN :: Payout
Update timeline
- investigating Aug 21, 2026, 10:12 PM UTC
We are experiencing an outage of the Zambia MTN services. We are investigating the issue.
- identified Aug 21, 2026, 10:48 PM UTC
We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.
- monitoring Aug 21, 2026, 11:57 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Aug 21, 2026, 11:58 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 22, 2026, 01:12 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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