pawaPay incident

Performance degradation affecting Zambia MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 21, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 3h. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2026, 10:12 PM UTC
Resolved
Aug 22, 2026, 01:12 AM UTC
Duration
3h
Detected by Pingoru
Aug 21, 2026, 10:12 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Aug 21, 2026, 10:12 PM UTC

    We are experiencing an outage of the Zambia MTN services. We are investigating the issue.

  2. identified Aug 21, 2026, 10:48 PM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  3. monitoring Aug 21, 2026, 11:57 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. monitoring Aug 21, 2026, 11:58 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Aug 22, 2026, 01:12 AM UTC

    The incident has been resolved. We apologise for the inconvenience.