pawaPay incident
Performance degradation affecting Uganda Airtel services
Resolved after 2 days 14 hours, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on August 21, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Aug 21, 2026, 06:41 PM UTC
We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.
- identified Aug 22, 2026, 11:43 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Aug 22, 2026, 06:03 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Uganda Airtel USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Aug 23, 2026, 06:21 AM UTC
We are still experiencing degraded performance in our Airtel Uganda USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Aug 23, 2026, 03:19 PM UTC
We are still experiencing degraded performance in our Airtel Uganda USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Aug 23, 2026, 11:37 PM UTC
Airtel Uganda is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- identified Aug 24, 2026, 01:52 AM UTC
We are still experiencing degraded performance in our Airtel Uganda USSD deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Aug 24, 2026, 06:34 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 24, 2026, 09:01 AM UTC
This incident has been resolved.
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