pawaPay incident
Performance degradation affecting Airtel OpenAPI services
Minor Vendor's status page →
Resolved after 2 hours 5 minutes, affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more, on August 20, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: USSD DepositAirtel :: USSD DepositAirtel :: USSD Deposit
Update timeline
- identified Aug 20, 2026, 06:47 AM UTC
We have identified instability in Airtel services in the following market(s): DRC, Malawi, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.
- monitoring Aug 20, 2026, 08:28 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 20, 2026, 08:53 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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