pawaPay incident

Performance degradation affecting Airtel OpenAPI services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 20, 2026 affecting Airtel :: Web Deposit and Airtel :: Web Deposit and 1 more component, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 20, 2026, 06:47 AM UTC
Resolved
Aug 20, 2026, 08:53 AM UTC
Duration
2h 5m
Detected by Pingoru
Aug 20, 2026, 06:47 AM UTC

Affected components

Airtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: Web DepositAirtel :: PayoutAirtel :: PayoutAirtel :: USSD DepositAirtel :: USSD DepositAirtel :: USSD Deposit

Update timeline

  1. identified Aug 20, 2026, 06:47 AM UTC

    We have identified instability in Airtel services in the following market(s): DRC, Malawi, Tanzania, Uganda and Zambia. We have escalated this to the MMO for resolution.

  2. monitoring Aug 20, 2026, 08:28 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 20, 2026, 08:53 AM UTC

    The incident has been resolved. We apologise for the inconvenience.