pawaPay incident

Performance degradation affecting MTN OpenAPI services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on August 16, 2026 affecting MTN :: Web Deposit and MTN :: Web Deposit and 1 more component, lasting 2h 21m. The incident has been resolved; the full update timeline is below.

Started
Aug 16, 2026, 11:17 AM UTC
Resolved
Aug 16, 2026, 01:39 PM UTC
Duration
2h 21m
Detected by Pingoru
Aug 16, 2026, 11:17 AM UTC

Affected components

MTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: PayoutMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Aug 16, 2026, 11:17 AM UTC

    We have identified instability in MTN services in the following market(s): Benin, Cameroon, DRC, CIV, Ghana, and Zambia. We have escalated this to the MMO for resolution.

  2. monitoring Aug 16, 2026, 12:14 PM UTC

    We are seeing improvements in success rates across the affected services and will continue monitoring the incident.

  3. resolved Aug 16, 2026, 01:39 PM UTC

    The incident has been resolved. We apologise for the inconvenience.