pawaPay incident

Performance degradation affecting Congo Brazzaville Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 9, 2026 affecting Airtel :: Payout and Airtel :: Web Deposit, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Aug 09, 2026, 12:50 AM UTC
Resolved
Aug 09, 2026, 02:59 AM UTC
Duration
2h 9m
Detected by Pingoru
Aug 09, 2026, 12:50 AM UTC

Affected components

Airtel :: PayoutAirtel :: Web Deposit

Update timeline

  1. investigating Aug 09, 2026, 12:50 AM UTC

    We are experiencing an outage of the Congo Brazzaville Airtel services. We are investigating the issue.

  2. monitoring Aug 09, 2026, 01:40 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Aug 09, 2026, 01:47 AM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Congo Brazzaville Airtel deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring Aug 09, 2026, 02:23 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Aug 09, 2026, 02:59 AM UTC

    The incident has been resolved. We apologise for the inconvenience.