pawaPay incident
Performance degradation affecting Zambia MTN services
Resolved after 4 hours 24 minutes, affecting MTN :: Web Deposit and MTN :: Payout, on August 6, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Aug 06, 2026, 07:29 PM UTC
We are experiencing degraded performance in the Zambia MTN services. We are investigating the issue.
- monitoring Aug 06, 2026, 09:07 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Aug 06, 2026, 10:06 PM UTC
We have identified an outage in Zambia MTN services. We have escalated this to MTN for resolution.
- monitoring Aug 06, 2026, 11:01 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Aug 06, 2026, 11:54 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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