pawaPay incident

Performance degradation affecting Zambia MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on August 6, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 4h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 06, 2026, 07:29 PM UTC
Resolved
Aug 06, 2026, 11:54 PM UTC
Duration
4h 24m
Detected by Pingoru
Aug 06, 2026, 07:29 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. investigating Aug 06, 2026, 07:29 PM UTC

    We are experiencing degraded performance in the Zambia MTN services. We are investigating the issue.

  2. monitoring Aug 06, 2026, 09:07 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified Aug 06, 2026, 10:06 PM UTC

    We have identified an outage in Zambia MTN services. We have escalated this to MTN for resolution.

  4. monitoring Aug 06, 2026, 11:01 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Aug 06, 2026, 11:54 PM UTC

    The incident has been resolved. We apologise for the inconvenience.