pawaPay incident

Performance degradation affecting Uganda Airtel services

Resolved after 3 hours 24 minutes, affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more, on August 1, 2026.

monitoring Aug 01, 2026, 02:32 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Aug 01, 2026, 12:05 PM UTC
Resolved
Aug 01, 2026, 03:30 PM UTC
Duration
3h 24m
Detected by Pingoru
Aug 01, 2026, 12:05 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Aug 01, 2026, 12:05 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Aug 01, 2026, 02:32 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Aug 01, 2026, 03:30 PM UTC

    This incident has been resolved.

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