pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 28, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 12:54 AM UTC
Resolved
Jul 28, 2026, 03:05 AM UTC
Duration
2h 11m
Detected by Pingoru
Jul 28, 2026, 12:54 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. identified Jul 28, 2026, 12:54 AM UTC

    We have identified instability in Kenya M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Jul 28, 2026, 01:26 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 28, 2026, 03:05 AM UTC

    The incident has been resolved. We apologise for the inconvenience.