pawaPay incident
Performance degradation affecting MTN OpenAPI services
Resolved after 2 hours 42 minutes, affecting MTN :: Web Deposit and MTN :: Web Deposit and 1 more, on July 24, 2026.
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
Affected components
Update timeline
- identified Jul 24, 2026, 09:21 PM UTC
We have identified instability in MTN services in the following market(s): Benin, Cameroon, CIV, Ghana, Liberia, Nigeria and Zambia. We have escalated this to the MMO for resolution.
- identified Jul 24, 2026, 09:41 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our MTN OpenAPI gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jul 24, 2026, 11:38 PM UTC
We are seeing improvements in success rates across the affected services and will continue monitoring the incident.
- resolved Jul 25, 2026, 12:04 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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