pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 1 day 2 hours, affecting Zamtel :: Web Deposit and Zamtel :: Payout and 1 more, on July 23, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Jul 23, 2026, 06:46 AM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Jul 23, 2026, 08:53 AM UTC
This is a quick update to inform you that we are still experiencing an outage in our Zambia Zamtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 23, 2026, 01:29 PM UTC
We are still experiencing an outage in our Zambia Zamtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- investigating Jul 24, 2026, 06:24 AM UTC
We are still experiencing an outage in our Zambia Zamtel web deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Jul 24, 2026, 07:12 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 24, 2026, 08:51 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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