pawaPay incident
Performance degradation affecting Kenya Airtel services
Critical Vendor's status page →
Resolved after 5 hours 3 minutes, affecting Airtel :: Payout and Airtel :: Web Deposit, on July 20, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Airtel :: PayoutAirtel :: Web Deposit
Update timeline
- identified Jul 20, 2026, 09:59 PM UTC
We have identified instability in Kenya Airtel services. We have escalated this to the MMO for resolution.
- monitoring Jul 21, 2026, 02:33 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 21, 2026, 03:02 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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