pawaPay incident

Performance degradation affecting Zambia MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 20, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 2h 5m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 04:39 PM UTC
Resolved
Jul 20, 2026, 06:45 PM UTC
Duration
2h 5m
Detected by Pingoru
Jul 20, 2026, 04:39 PM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Jul 20, 2026, 04:39 PM UTC

    We have identified instability in Zambia MTN services. We have escalated this to the MNO for resolution.

  2. monitoring Jul 20, 2026, 05:40 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 20, 2026, 06:45 PM UTC

    The incident has been resolved. We apologise for the inconvenience.