pawaPay incident

Performance degradation affecting Ghana Telecel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 20, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 20, 2026, 03:42 PM UTC
Resolved
Jul 20, 2026, 06:49 PM UTC
Duration
3h 7m
Detected by Pingoru
Jul 20, 2026, 03:42 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. investigating Jul 20, 2026, 03:42 PM UTC

    We are experiencing an outage of the Ghana Telecel services. We are investigating the issue.

  2. monitoring Jul 20, 2026, 04:29 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 20, 2026, 06:49 PM UTC

    The incident has been resolved. We apologise for the inconvenience.