pawaPay incident

Performance degradation affecting MTN OpenAPI services

Resolved after 6 hours 35 minutes, affecting MTN :: Web Deposit and MTN :: Web Deposit and 1 more, on July 18, 2026.

monitoring Jul 18, 2026, 10:48 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started: Jul 18, 2026, 09:02 AM UTC
Resolved: Jul 18, 2026, 03:38 PM UTC
Duration: 6h 35m
Detected by Pingoru: Jul 18, 2026, 09:02 AM UTC

Affected components

MTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: PayoutMTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: Web DepositMTN :: Payout

Update timeline

identified Jul 18, 2026, 09:02 AM UTC

We are experiencing degraded performance in the MTN OpenAPI services. We are investigating the issue.
monitoring Jul 18, 2026, 10:48 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.
resolved Jul 18, 2026, 03:38 PM UTC

The incident has been resolved. We apologise for the inconvenience.

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