pawaPay incident
Performance degradation affecting Nigeria Airtel services
pawaPay experienced a critical incident on July 17, 2026 affecting Airtel :: Web Deposit and Airtel :: Payout, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 17, 2026, 10:23 PM UTC
We are experiencing degraded performance in the Nigeria Airtel services. We are investigating the issue.
- identified Jul 17, 2026, 11:39 PM UTC
Airtel Nigeria is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- identified Jul 17, 2026, 11:49 PM UTC
Airtel Nigeria is still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring Jul 18, 2026, 04:25 AM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 18, 2026, 07:12 AM UTC
The incident has been resolved. We apologise for the inconvenience.