pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 17, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 2d 14h. The incident has been resolved; the full update timeline is below.

Started
Jul 17, 2026, 01:01 PM UTC
Resolved
Jul 20, 2026, 03:30 AM UTC
Duration
2d 14h
Detected by Pingoru
Jul 17, 2026, 01:01 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified Jul 17, 2026, 01:01 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. identified Jul 17, 2026, 03:06 PM UTC

    This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. identified Jul 18, 2026, 05:04 AM UTC

    We are still experiencing degraded performance in our Zamtel Zambia payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.

  4. identified Jul 18, 2026, 09:41 AM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  5. identified Jul 18, 2026, 11:46 AM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  6. identified Jul 19, 2026, 11:03 AM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  7. monitoring Jul 19, 2026, 05:23 PM UTC

    A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.

  8. monitoring Jul 19, 2026, 07:39 PM UTC

    This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  9. resolved Jul 20, 2026, 03:30 AM UTC

    This incident has been resolved.