pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 2 days 14 hours, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on July 17, 2026.
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
Affected components
Update timeline
- identified Jul 17, 2026, 01:01 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Jul 17, 2026, 03:06 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 18, 2026, 05:04 AM UTC
We are still experiencing degraded performance in our Zamtel Zambia payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Jul 18, 2026, 09:41 AM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 18, 2026, 11:46 AM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 19, 2026, 11:03 AM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit and payout gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jul 19, 2026, 05:23 PM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- monitoring Jul 19, 2026, 07:39 PM UTC
This is a quick update to inform you that we are still experiencing instabilities in our Zambia Zamtel deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- resolved Jul 20, 2026, 03:30 AM UTC
This incident has been resolved.
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