pawaPay incident

Performance degradation affecting MTN OpenAPI services

Resolved after 9 hours 15 minutes, affecting MTN :: Web Deposit and MTN :: Payout and 1 more, on July 16, 2026.

monitoring Jul 16, 2026, 07:17 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Jul 16, 2026, 04:04 PM UTC
Resolved
Jul 17, 2026, 01:20 AM UTC
Duration
9h 15m
Detected by Pingoru
Jul 16, 2026, 04:04 PM UTC

Affected components

MTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: PayoutMTN :: Web DepositMTN :: PayoutMTN :: Web Deposit

Update timeline

  1. identified Jul 16, 2026, 04:04 PM UTC

    We have identified instability in Cameroon, Zambia, Ghana MTN services. We have escalated this to the MNO for resolution.

  2. identified Jul 16, 2026, 06:19 PM UTC

    This is a quick update to announce that we have identified instability the MTN OpenAPI services. We have escalated this to the MNO for resolution.

  3. monitoring Jul 16, 2026, 07:17 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. resolved Jul 17, 2026, 01:20 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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