pawaPay incident

Performance degradation affecting Uganda Airtel services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on July 15, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 2h 48m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 09:43 PM UTC
Resolved
Jul 16, 2026, 12:32 AM UTC
Duration
2h 48m
Detected by Pingoru
Jul 15, 2026, 09:43 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jul 15, 2026, 09:43 PM UTC

    We are experiencing degraded performance in the Uganda Airtel services. We are investigating the issue.

  2. monitoring Jul 15, 2026, 11:24 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 16, 2026, 12:32 AM UTC

    This incident has been resolved.