pawaPay incident

Performance degradation affecting Ghana Telecel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 15, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 15, 2026, 12:02 PM UTC
Resolved
Jul 15, 2026, 03:13 PM UTC
Duration
3h 11m
Detected by Pingoru
Jul 15, 2026, 12:02 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified Jul 15, 2026, 12:02 PM UTC

    We have identified instability in Ghana Telecel services.

  2. monitoring Jul 15, 2026, 12:22 PM UTC

    A fix has been deployed by Ghana Telecel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. monitoring Jul 15, 2026, 12:23 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jul 15, 2026, 03:13 PM UTC

    This incident has been resolved.