pawaPay incident

Performance degradation affecting Rwanda MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 11, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 2h 44m. The incident has been resolved; the full update timeline is below.

Started
Jul 11, 2026, 06:18 AM UTC
Resolved
Jul 11, 2026, 09:03 AM UTC
Duration
2h 44m
Detected by Pingoru
Jul 11, 2026, 06:18 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified Jul 11, 2026, 06:18 AM UTC

    We have identified instability in Rwanda MTN services. We have escalated this to the MMO for resolution.

  2. monitoring Jul 11, 2026, 06:55 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 11, 2026, 09:03 AM UTC

    This incident has been resolved.