pawaPay incident

Performance degradation affecting Zambia Zamtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 10, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 57m. The incident has been resolved; the full update timeline is below.

Started
Jul 10, 2026, 02:08 PM UTC
Resolved
Jul 10, 2026, 03:05 PM UTC
Duration
57m
Detected by Pingoru
Jul 10, 2026, 02:08 PM UTC

Affected components

NFS :: Zamtel :: PayoutZamtel :: Web DepositZamtel :: PayoutZamtel :: USSD Deposit

Update timeline

  1. identified Jul 10, 2026, 02:08 PM UTC

    We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jul 10, 2026, 02:39 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 10, 2026, 03:05 PM UTC

    The incident has been resolved. We apologise for the inconvenience.