pawaPay incident
Performance degradation affecting Tanzania Halotel services
Resolved after 19 hours 21 minutes, affecting Halotel :: Web Deposit and Halotel :: USSD Deposit and 1 more, on July 9, 2026.
A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:32 PM UTC
We are experiencing degraded performance in the Tanzania Halotel services. We are investigating the issue.
- identified Jul 09, 2026, 02:42 PM UTC
Halotel Tanzania is facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- identified Jul 10, 2026, 01:05 AM UTC
This is an update that we are still facing an outage on their platform and they have not provided any ETA for a resolution. We will share an update in case of any improvements. Thank you for your patience and understanding.
- identified Jul 10, 2026, 07:33 AM UTC
We are still experiencing instabilities in our Halotel Tanzania deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Jul 10, 2026, 08:32 AM UTC
A fix has been deployed by our engineering team. We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 10, 2026, 09:53 AM UTC
This incident has been resolved.
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