pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 6, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 13h 11m. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 07:04 AM UTC
Resolved
Jul 06, 2026, 08:16 PM UTC
Duration
13h 11m
Detected by Pingoru
Jul 06, 2026, 07:04 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating Jul 06, 2026, 07:04 AM UTC

    We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

  2. identified Jul 06, 2026, 02:53 PM UTC

    This is a quick update to inform you that we are still experiencing an outage in our Kenya M-Pesa deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  3. monitoring Jul 06, 2026, 04:17 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  4. identified Jul 06, 2026, 04:30 PM UTC

    We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.

  5. monitoring Jul 06, 2026, 07:01 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  6. resolved Jul 06, 2026, 08:16 PM UTC

    This incident has been resolved.