pawaPay incident
Performance degradation affecting Kenya M-Pesa services
Resolved after 13 hours 11 minutes, affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more, on July 6, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Jul 06, 2026, 07:04 AM UTC
We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
- identified Jul 06, 2026, 02:53 PM UTC
This is a quick update to inform you that we are still experiencing an outage in our Kenya M-Pesa deposit gateway, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jul 06, 2026, 04:17 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified Jul 06, 2026, 04:30 PM UTC
We are experiencing an outage of the Kenya M-Pesa services. We are investigating the issue.
- monitoring Jul 06, 2026, 07:01 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 06, 2026, 08:16 PM UTC
This incident has been resolved.
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