pawaPay incident

Performance degradation affecting Malawi TNM services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on July 5, 2026 affecting TNM :: Web Deposits and TNM :: Payouts, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
Jul 05, 2026, 10:05 PM UTC
Resolved
Jul 06, 2026, 01:48 AM UTC
Duration
3h 42m
Detected by Pingoru
Jul 05, 2026, 10:05 PM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. investigating Jul 05, 2026, 10:05 PM UTC

    We are experiencing an outage of the Malawi TNM services. We are investigating the issue.

  2. monitoring Jul 05, 2026, 11:19 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Jul 06, 2026, 01:48 AM UTC

    The incident has been resolved. We apologise for the inconvenience.