pawaPay incident
Performance degradation affecting Benin, Cameroon, Congo Brazzaville, CIV, Ghana, Nigeria, Uganda and Zambia MTN services
Resolved after 17 hours 2 minutes, affecting MTN :: Web Deposit and MTN :: Web Deposit and 1 more, on July 5, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- identified Jul 05, 2026, 08:44 AM UTC
We have identified instability in Benin, Cameroon, Congo Brazzaville, CIV, Ghana, Nigeria, Uganda and Zambia MTN services. We have escalated this to the MMO for resolution.
- identified Jul 05, 2026, 01:01 PM UTC
We are still experiencing service disruption in our MTN OpenAPI gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Jul 05, 2026, 04:35 PM UTC
The issue affecting our MTN OpenAPI gateways is still under investigation by the mobile money operator. We are monitoring the situation closely and will share another update as soon as there is any progress. Thank you for your patience.
- monitoring Jul 05, 2026, 09:35 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 06, 2026, 01:47 AM UTC
The incident has been resolved. We apologise for the inconvenience.
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