pawaPay incident

Performance degradation affecting Zambia Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on July 1, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 4h 7m. The incident has been resolved; the full update timeline is below.

Started
Jul 01, 2026, 10:52 PM UTC
Resolved
Jul 02, 2026, 02:59 AM UTC
Duration
4h 7m
Detected by Pingoru
Jul 01, 2026, 10:52 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Jul 01, 2026, 10:52 PM UTC

    We have identified instability in Zambia Airtel services. We have escalated this to the MNO for resolution.

  2. monitoring Jul 02, 2026, 02:38 AM UTC

    A fix has been deployed by Zambia Airtel. We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Jul 02, 2026, 02:59 AM UTC

    The incident has been resolved. We apologise for the inconvenience.