pawaPay incident

Performance degradation affecting Uganda Airtel services

Major Resolved View vendor source →

pawaPay experienced a major incident on April 26, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 4h 41m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 10:32 AM UTC
Resolved
Apr 26, 2026, 03:14 PM UTC
Duration
4h 41m
Detected by Pingoru
Apr 26, 2026, 10:32 AM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. identified Apr 26, 2026, 10:32 AM UTC

    We have identified instability in Uganda Airtel services. We have escalated this to the MMO for resolution.

  2. resolved Apr 26, 2026, 03:14 PM UTC

    The incident has been resolved. We apologise for the inconvenience.