pawaPay incident
Performance degradation affecting Zambia Zamtel services
Resolved after 2 days 1 hour, affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more, on June 30, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating Jun 30, 2026, 07:47 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- monitoring Jun 30, 2026, 09:13 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Jun 30, 2026, 09:19 PM UTC
We are experiencing an outage of the Zambia Zamtel services. We are investigating the issue.
- monitoring Jun 30, 2026, 11:15 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 30, 2026, 11:19 PM UTC
We are experiencing degradation of the Zambia Zamtel services. We are investigating the issue.
- identified Jul 01, 2026, 08:18 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 01, 2026, 01:05 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Jul 01, 2026, 01:17 PM UTC
We have identified instability in Zambia Zamtel services. We have escalated this to the MNO for resolution.
- identified Jul 01, 2026, 03:07 PM UTC
This is a quick update to inform you that we are still experiencing a service disruption in our Zamtel Zambia deposit and payout gateways, but are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jul 02, 2026, 03:01 AM UTC
We are still experiencing an outage in our Zambia Zamtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Jul 02, 2026, 07:30 AM UTC
A fix has been deployed by Zambia Zamtel. We are seeing improvements in success rates and will continue monitoring the incident.
- identified Jul 02, 2026, 07:48 AM UTC
This is a quick update to inform you that we are again experiencing an outage in our Zambia Zamtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- identified Jul 02, 2026, 01:51 PM UTC
This is a quick update to inform you that we are again experiencing instabilities in our Zambia Zamtel deposit gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible. Thank you for your patience.
- monitoring Jul 02, 2026, 07:55 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jul 02, 2026, 09:18 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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