pawaPay incident
Performance degradation affecting Zambia Zamtel services
pawaPay experienced a minor incident on June 28, 2026 affecting NFS :: Zamtel :: Payout and Zamtel :: Web Deposit and 1 more component, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 28, 2026, 07:11 PM UTC
We are experiencing degraded performance in the Zambia Zamtel services. We are investigating the issue.
- identified Jun 29, 2026, 03:26 AM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- identified Jun 29, 2026, 12:06 PM UTC
This is a quick update to inform you that we are still experiencing degraded performance in our Zambia Zamtel payout gateway, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.
- monitoring Jun 29, 2026, 04:00 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved Jun 29, 2026, 08:04 PM UTC
This incident has been resolved.