pawaPay incident

Performance degradation affecting Uganda Airtel services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on June 7, 2026 affecting Airtel :: Web Deposit and Airtel :: USSD Deposit and 1 more component, lasting 4h 4m. The incident has been resolved; the full update timeline is below.

Started
Jun 07, 2026, 09:51 PM UTC
Resolved
Jun 08, 2026, 01:55 AM UTC
Duration
4h 4m
Detected by Pingoru
Jun 07, 2026, 09:51 PM UTC

Affected components

Airtel :: Web DepositAirtel :: USSD DepositAirtel :: Payout

Update timeline

  1. investigating Jun 07, 2026, 09:51 PM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  2. monitoring Jun 07, 2026, 11:41 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. investigating Jun 08, 2026, 12:21 AM UTC

    We are experiencing an outage of the Uganda Airtel services. We are investigating the issue.

  4. monitoring Jun 08, 2026, 01:15 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved Jun 08, 2026, 01:55 AM UTC

    The incident has been resolved. We apologise for the inconvenience.