pawaPay incident

Performance degradation affecting Ghana MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 19, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 37m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 12:17 AM UTC
Resolved
May 19, 2026, 12:55 AM UTC
Duration
37m
Detected by Pingoru
May 19, 2026, 12:17 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified May 19, 2026, 12:17 AM UTC

    We have identified instability in Ghana MTN services. We have escalated this to the MMO for resolution.

  2. monitoring May 19, 2026, 12:38 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 19, 2026, 12:55 AM UTC

    The incident has been resolved. We apologise for the inconvenience.