pawaPay incident

Performance degradation affecting Malawi TNM services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 13, 2026 affecting TNM :: Web Deposits and TNM :: Payouts, lasting 1h 27m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 10:00 AM UTC
Resolved
May 13, 2026, 11:27 AM UTC
Duration
1h 27m
Detected by Pingoru
May 13, 2026, 10:00 AM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. identified May 13, 2026, 10:00 AM UTC

    We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.

  2. monitoring May 13, 2026, 10:53 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 13, 2026, 11:27 AM UTC

    The incident has been resolved. We apologise for the inconvenience.