pawaPay incident

Performance degradation affecting Malawi TNM services

Resolved after 1 hour 27 minutes, affecting TNM :: Web Deposits and TNM :: Payouts, on May 13, 2026.

monitoring May 13, 2026, 10:53 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
May 13, 2026, 10:00 AM UTC
Resolved
May 13, 2026, 11:27 AM UTC
Duration
1h 27m
Detected by Pingoru
May 13, 2026, 10:00 AM UTC

Affected components

TNM :: Web DepositsTNM :: Payouts

Update timeline

  1. identified May 13, 2026, 10:00 AM UTC

    We have identified instability in Malawi TNM services. We have escalated this to the MMO for resolution.

  2. monitoring May 13, 2026, 10:53 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 13, 2026, 11:27 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

Your product runs on more than pawaPay

Add the vendors you depend on and get one message when any of them reports trouble. Free for 3 vendors, no card.

Add your stack →