pawaPay incident

Performance degradation affecting Cameroon MTN services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 13, 2026 affecting MTN :: Web Deposit and MTN :: Payout, lasting 5h 49m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2026, 06:50 AM UTC
Resolved
May 13, 2026, 12:39 PM UTC
Duration
5h 49m
Detected by Pingoru
May 13, 2026, 06:50 AM UTC

Affected components

MTN :: Web DepositMTN :: Payout

Update timeline

  1. identified May 13, 2026, 06:50 AM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  2. monitoring May 13, 2026, 08:09 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified May 13, 2026, 08:31 AM UTC

    We have identified instability in Cameroon MTN services. We have escalated this to the MMO for resolution.

  4. monitoring May 13, 2026, 11:52 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved May 13, 2026, 12:39 PM UTC

    The incident has been resolved. We apologise for the inconvenience.