pawaPay incident

Performance degradation affecting Benin Moov services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 12, 2026 affecting Moov :: Web Deposit and Moov :: Payout and 1 more component, lasting 3h 42m. The incident has been resolved; the full update timeline is below.

Started
May 12, 2026, 11:40 PM UTC
Resolved
May 13, 2026, 03:22 AM UTC
Duration
3h 42m
Detected by Pingoru
May 12, 2026, 11:40 PM UTC

Affected components

Moov :: Web DepositMoov :: PayoutMoov :: Betting :: Web DepositMoov :: Betting :: Payout

Update timeline

  1. identified May 12, 2026, 11:40 PM UTC

    We have identified instability in Benin Moov services. We have escalated this to the MMO for resolution.

  2. monitoring May 13, 2026, 12:22 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified May 13, 2026, 12:36 AM UTC

    This is a quick update to inform you that we are again experiencing an outage in our Benin Moov services, but we are closely following up on it with the mobile money operator. We'll provide an update as soon as possible.

  4. monitoring May 13, 2026, 02:29 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved May 13, 2026, 03:22 AM UTC

    The incident has been resolved. We apologise for the inconvenience.