pawaPay incident
Performance degradation affecting Uganda MTN services
Resolved after 3 hours 2 minutes, affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more, on May 11, 2026.
We are seeing improvements in success rates and will continue monitoring the incident.
Affected components
Update timeline
- investigating May 11, 2026, 05:41 PM UTC
We are experiencing an outage of the Uganda MTN services. We are investigating the issue.
- monitoring May 11, 2026, 07:09 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- identified May 11, 2026, 07:26 PM UTC
Uganda MTN is still facing an outage on their platform. We will share an update in case of any improvements. Thank you for your patience and understanding.
- monitoring May 11, 2026, 07:55 PM UTC
We are seeing improvements in success rates and will continue monitoring the incident.
- resolved May 11, 2026, 08:43 PM UTC
The incident has been resolved. We apologise for the inconvenience.
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