pawaPay incident

Performance degradation affecting Uganda MTN services

Critical Resolved View vendor source →

pawaPay experienced a critical incident on May 11, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 3h 2m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 05:41 PM UTC
Resolved
May 11, 2026, 08:43 PM UTC
Duration
3h 2m
Detected by Pingoru
May 11, 2026, 05:41 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. investigating May 11, 2026, 05:41 PM UTC

    We are experiencing an outage of the Uganda MTN services. We are investigating the issue.

  2. monitoring May 11, 2026, 07:09 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. identified May 11, 2026, 07:26 PM UTC

    Uganda MTN is still facing an outage on their platform. We will share an update in case of any improvements. Thank you for your patience and understanding.

  4. monitoring May 11, 2026, 07:55 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  5. resolved May 11, 2026, 08:43 PM UTC

    The incident has been resolved. We apologise for the inconvenience.