pawaPay incident

Performance degradation affecting Kenya M-Pesa services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on May 11, 2026 affecting M-Pesa :: Web Deposit and M-Pesa :: USSD Deposit and 1 more component, lasting 2h 28m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2026, 10:33 AM UTC
Resolved
May 11, 2026, 01:02 PM UTC
Duration
2h 28m
Detected by Pingoru
May 11, 2026, 10:33 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: USSD DepositM-Pesa :: Payout

Update timeline

  1. investigating May 11, 2026, 10:33 AM UTC

    We are experiencing degraded performance in the Kenya M-Pesa services. We are investigating the issue.

  2. monitoring May 11, 2026, 12:29 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 11, 2026, 01:02 PM UTC

    This incident has been resolved.