pawaPay incident

Performance degradation affecting Ghana Telecel services

Major Resolved View vendor source →

pawaPay experienced a major incident on May 6, 2026 affecting Telecel :: Web Deposit and Telecel :: USSD deposit and 1 more component, lasting 1h 16m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2026, 01:49 PM UTC
Resolved
May 06, 2026, 03:05 PM UTC
Duration
1h 16m
Detected by Pingoru
May 06, 2026, 01:49 PM UTC

Affected components

Telecel :: Web DepositTelecel :: USSD depositTelecel :: Payout

Update timeline

  1. identified May 06, 2026, 01:49 PM UTC

    We have identified instability in Ghana Telecel services. We have escalated this to the MMO for resolution.

  2. monitoring May 06, 2026, 02:00 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved May 06, 2026, 03:05 PM UTC

    The incident has been resolved. We apologise for the inconvenience.