pawaPay incident

Performance degradation affecting Uganda MTN services

Minor Resolved View vendor source →

pawaPay experienced a minor incident on April 21, 2026 affecting MTN :: Web Deposit and MTN :: USSD Deposit and 1 more component, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 12:57 PM UTC
Resolved
Apr 21, 2026, 02:46 PM UTC
Duration
1h 49m
Detected by Pingoru
Apr 21, 2026, 12:57 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD DepositMTN :: Payout

Update timeline

  1. investigating Apr 21, 2026, 12:57 PM UTC

    We are experiencing degraded performance in the Uganda MTN services. We are investigating the issue.

  2. monitoring Apr 21, 2026, 01:52 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Apr 21, 2026, 02:46 PM UTC

    The incident has been resolved. We apologise for the inconvenience.