pawaPay incident

Performance degradation affecting Ghana Telecel services

Resolved after 2 hours 40 minutes, affecting Telecel :: Web Deposit and Telecel :: Payout, on November 12, 2026.

monitoring Nov 12, 2026, 02:01 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Nov 12, 2026, 12:16 AM UTC
Resolved
Nov 12, 2026, 02:56 AM UTC
Duration
2h 40m
Detected by Pingoru
Nov 12, 2026, 12:16 AM UTC

Affected components

Telecel :: Web DepositTelecel :: Payout

Update timeline

  1. investigating Nov 12, 2026, 12:16 AM UTC

    We are experiencing an outage of the Ghana Telecel services. We are investigating the issue.

  2. monitoring Nov 12, 2026, 02:01 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Nov 12, 2026, 02:56 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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