pawaPay incident

Performance degradation affecting Lesotho M-Pesa services

Resolved after 2 hours 10 minutes, affecting M-Pesa :: Web Deposit and M-Pesa :: Payout, on November 11, 2026.

monitoring Nov 11, 2026, 02:09 AM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Nov 11, 2026, 12:55 AM UTC
Resolved
Nov 11, 2026, 03:05 AM UTC
Duration
2h 10m
Detected by Pingoru
Nov 11, 2026, 12:55 AM UTC

Affected components

M-Pesa :: Web DepositM-Pesa :: Payout

Update timeline

  1. identified Nov 11, 2026, 12:55 AM UTC

    We have identified instability in Lesotho M-Pesa services. We have escalated this to the MMO for resolution.

  2. monitoring Nov 11, 2026, 02:09 AM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Nov 11, 2026, 03:05 AM UTC

    The incident has been resolved. We apologise for the inconvenience.

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