pawaPay incident

Performance degradation affecting Uganda MTN services

Resolved after 1 hour 22 minutes, affecting MTN :: Web Deposit and MTN :: USSD Deposit, on November 10, 2026.

monitoring Nov 10, 2026, 05:56 PM UTC

We are seeing improvements in success rates and will continue monitoring the incident.

Started
Nov 10, 2026, 05:01 PM UTC
Resolved
Nov 10, 2026, 06:23 PM UTC
Duration
1h 22m
Detected by Pingoru
Nov 10, 2026, 05:01 PM UTC

Affected components

MTN :: Web DepositMTN :: USSD Deposit

Update timeline

  1. investigating Nov 10, 2026, 05:01 PM UTC

    We are experiencing an outage in the Uganda MTN services. We are investigating the issue.

  2. monitoring Nov 10, 2026, 05:56 PM UTC

    We are seeing improvements in success rates and will continue monitoring the incident.

  3. resolved Nov 10, 2026, 06:23 PM UTC

    The incident has been resolved. We apologise for the inconvenience.

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